✦ AURA — Returns & Exchanges
We offer a 30-day return window from the date your order is delivered.
If something doesn’t feel right, you can return your item for a refund, exchange, or store credit.
Conditions
To be eligible for a return:
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The item must be in good condition
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No visible damage or excessive wear
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Returned in its original packaging where possible
Options
Once your return is received and approved, you can choose between:
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Refund to your original payment method
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Store credit for a future order
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Exchange for another item
Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a tracked service, as we cannot guarantee receipt of untracked returns.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
We’ll make it right.
How to Start a Return
To initiate a return, contact us at:
Include your order number and reason for return, and we’ll guide you through the process.
Notes
Returns that do not meet the conditions above may not be accepted.