✦ AURA — FAQ

Orders & Shipping

Q: Where do you ship?
A: Aura ships worldwide. Every order is tracked, so you always know exactly where your package is.

Q: How long will delivery take?
A: Most orders arrive within 4–12 business days depending on your location. Detailed estimates are available on our Shipping page.

Returns & Exchanges

Q: Can I return or exchange my order?
A: Yes — you have 30 days to request a return, exchange, or store credit. The item should be in good condition and, ideally, returned in its original packaging.

Q: Who covers the return shipping?
A: Return shipping is the customer’s responsibility. Using a tracked service is recommended to ensure your return arrives safely.

Q: My item arrived damaged or incorrect — what do I do?
A: Contact us within 48 hours of delivery at Wearauraline@hotmail.com. We will make it right.

Product & Fit

Q: Are the ring-watches unisex?
A: Yes. Every piece is designed to complement anyone who moves differently.

Q: How do I know my ring will fit?
A: Aura rings are adjustable and stretch slightly, providing a comfortable, secure fit for most fingers. You shouldn’t feel pinching or tightness — the fit is effortless.

Q: Can the ring pinch or feel uncomfortable?
A: No. The internal band is designed to be soft and flexible, sitting comfortably without pinching.

Q: How do I adjust the time on my ring-watch?
A: Each Aura ring-watch has a subtle, built-in crown for time-setting. Gently pull the crown out, rotate it to set the correct time, then click it back in.

Q: How do I care for the watch mechanism?
A: Keep it dry and avoid exposure to harsh chemicals. The miniature mechanism is crafted to last, but treat it with the same care as any premium accessory.

Support & Transparency

Q: How can I reach support?
A: Email, phone, or the contact form — whatever is easiest for you. Aura prides itself on accessible, premium service.